The Dark Side of UX – Sometimes, designers are purposely hindering the user experience in search of influencing short-term immediate bottom-line conversion. This friction erodes brand trust and the very same value add that good UX design is thriving to bring to the organization. An interesting video explaining adoption.

Source: https://www.interaction-design.org/literature/article/the-dark-side-of-ux

Author/Copyright holder: Eshan Shah Jahan. Copyright terms and licence: All rights reserved